Fractional COO for logistics and supply chain
I align the moving parts, systems and data so nothing falls between the handoffs, and exceptions stop eating your team's day.
16 years inside the operational layer. An independent fractional operator.
How Logistics operations break
Logistics is a chain of handoffs, and value leaks at every seam. The operations I meet are rarely short of activity. They are short of a single, trusted view of where things are and whose job it is next. When systems and partners each hold a piece of the truth, the team spends its day chasing status instead of moving freight.
No single view of status
Where a shipment is depends on which system or person you ask, so the team spends the day reconciling instead of acting.
Handoffs drop things
Between carriers, warehouses, systems and partners, the exception nobody clearly owns is where delays and cost live.
Exceptions run the day
The standard flow is fine, but exceptions consume the team because there is no process for them, only firefighting.
Systems and partners do not align
Your systems, the carrier's, and the customer's each hold a version, glued together manually.
Data is late and dirty
By the time the numbers are clean, the decision they were needed for has already passed.
Cost to serve is unclear
You cannot see which lanes, customers or products are actually profitable to serve.
The chain grew faster than the coordination
Logistics operations grow by adding lanes, partners and systems, each solving an immediate need. Coordination between them stays manual because it always has. Past a certain scale the manual glue is the bottleneck and the source of most errors. The fix is to align the systems and design the handoffs so the chain coordinates itself.
The order matters more than any single fix.
Diagnose first
I trace shipments and data across the whole chain and find where status is lost and handoffs drop. The Operations Audit shows the costliest seams.
Create a single view
One trusted picture of status, with systems and partners aligned so the team stops reconciling by hand.
Implement, not advise
I put the process and integrations in place and stay until the handoffs hold on their own. The heavy build is delivered by a trusted delivery team I coordinate.
Design for exceptions
A defined way to handle the non-standard case, so it stops consuming the team.
Leave it running
Clear ownership across the chain and cost to serve you can see.
There is one trusted view of where everything is. Handoffs hold, so fewer things fall through. Exceptions have a process instead of eating the day. And you can see which lanes and customers are actually worth serving.
Where to start.
Operations Audit
The low-risk front door: I trace shipments and data across the chain and find the costliest seams.
Learn more →Systems & Tools
I align your systems and partners into one trusted view of status.
Learn more →ERP Advisory & Implementation Lead
I lead the operational side of the systems work. The heavy build is delivered by a trusted delivery team I coordinate.
Learn more →Stop losing things in the handoffs.
A 30-minute call, no pitch. Tell me what is breaking and I will tell you straight whether I can help.