I started as a developer. I still build, which is why I'm careful about what I recommend building.
Sixteen years in software, the last seven leading process reviews, ERP implementations and workflow redesigns for business owners and directors across the US, UK, South Africa, Singapore and India. I've run delivery across dozens of concurrent client projects, led teams of up to 25, and owned the full cycle from proposal to handover.
The pattern is always the same: the strategy is rarely the problem. How the business actually operates is. I work fractionally because the people I help most are founders and directors who need a senior operator in the room, not a report on a shelf.
From writing the software to fixing how businesses run it.
I did not start in operations. I arrived there by watching good businesses get held back by how they worked, not by what they knew.
I started as a developer.
Sixteen years ago I was writing the software. That is where I learned how systems really work, and why so many of them quietly break the businesses that depend on them.
I moved into delivery and project leadership.
I ran delivery across dozens of concurrent client projects, led teams of up to 25, and owned the full cycle from proposal to handover. I learned that shipping is an operations problem, not a talent one.
I specialised in operations and ERP.
Process reviews, ERP implementations and workflow redesigns for owners and directors across the US, UK, South Africa, Singapore and India. The same failure modes, in every sector.
I work fractionally, as an independent operator.
I embed with founders and directors as a senior operator, a few days a month. When a fix needs a full team to build, I bring in and coordinate a trusted delivery team, same standards, more hands.
Three things I believe about operations.
Advice means nothing without implementation.
I don't hand over a deck and leave. I stay in the work until the fix is real and running.
The same senior person, start to finish.
The person who diagnoses your problem is the person who designs and builds the solution. No junior handoff.
I still build, so I'm careful what I recommend building.
I started as a developer. That's exactly why I don't over-engineer the fix or sell you software you don't need.
16 years across 9+ sectors, and five countries.
The operational patterns repeat from one industry to the next, which is why the fixes travel. These are the sectors I focus on.
Also worked in: Diamond & Jewellery · Wine & Hospitality · Non-profit & Public Sector · Edtech · Real Estate & PropTech. Delivered for clients across the US, UK, South Africa, Singapore and India.
Three ways in, one senior operator.
Start with an Operations Audit
A fixed-fee, time-boxed review of how work really moves through your business, and a prioritised plan to fix it. The low-risk front door.
Learn more →Fractional COO
Ongoing senior operational leadership, a few days a month. I own the operating machine so you can get back to the business.
Learn more →Fractional PM & Delivery
The person who makes sure the important things actually ship. Order brought to priorities, plans and follow-through.
Learn more →Something in your operations is costing you. Let's fix it.
A 30-minute call, no pitch. Tell me what's breaking and I'll tell you straight whether I can help.