← Glossary
Org & delivery

Organisational Structure

Also known as: org design, org structure

Organisational structure is how a company arranges its people, roles, and reporting lines to get its work done and make decisions.

Key takeaways
  • Organisational structure is how a company arranges people, roles, and reporting to get work done.
  • Clear structure gives work an owner; fuzzy structure makes things fall through the cracks.
  • Good org design matches ownership and decision rights to how the business needs to run.

Structure decides who owns what, who reports to whom, and where decisions are made. When it is clear, work has an owner and things stop falling through the cracks. When it is fuzzy, two people each assume the other has it, or nobody does, and everything escalates.

Good org design is not about drawing a neat chart; it is about matching ownership and decision rights to how the business actually needs to run. See the Organisational Structure service.

When it applies

  • Two people each assume the other owns something, or nobody does.
  • Everything escalates because no one is sure who decides.
  • The team has grown but roles have not been redefined.

Commonly confused with

RACI matrix

Org structure sets roles and reporting. A RACI maps who does what for specific tasks and decisions.

Frequently asked

When should I redesign my org structure?
Usually when growth has made ownership fuzzy, decisions bottleneck, or the structure you had at a smaller size no longer fits.
Related terms
RACI MatrixDecision RightsSpan of Control

Something in your operations is costing you. Let's fix it.

A 30-minute call, no pitch. Tell me what's breaking and I'll tell you straight whether I can help.

Book a callcontact@dhruvit.me